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Response Contracts

pdfDOWNLOAD: Consulting & Technical Services Brochure

Response Contracts are an add on to the Pre-Pay Support Units. Clients who choose to purchase Response Contracts enjoy a priority support service with a specified response time of less than 2 hours. For clients not covered under a Response Contract, our response time is subject to the help desk queue, and the minimum billing amount for support is 1 hour.

Response Contracts are available in three levels according to your needs; Silver, Gold & Platinum. The annual fees are payable fully in advance, and automatically qualify you for the additional 10% discount on any Block Support Unit purchases made within the same period.

Benefits of Response Contracts include:

  • Priority support service
  • Further Cost Savings
    Pre-Pay Support Units offers significant savings compared with standard Time & Materials rates. An additional 10% discount is offered through the Response Contracts.
  • Guaranteed response times
  • Reduced minimum billing units

Find out more! Call us today on 1300 061 007 or email.

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Consulting & Technical Services Options

Consulting

ConsultingEnsuring that your systems are fully optimised is a necessity in today’s competitive and environmentally conscious community.

The right system – whether it’s for networking, storage, virtualisation, security purposes or rendering – has the ability to reduce your bottom line and increase your performance. Storm FX can assist you any technical Consulting.

Support

SupportOur talented team of Systems Engineers, Application Specialists and Technical Architects can assist with either your Systems Support, Applications support or any technical services.

Whether you need occasional support, temporary cover for team members on leave, or on-going support but can’t justify a full time head count, Storm FX can tailor a solution to suit your needs.